Privacy Policy for VakeelSaab - Get Legal Advice

1. Information We Collect

1.1 Personal Information

• Name
• Email address
• Phone number
• Profile picture
• Date of birth and gender

1.2 Device and Usage Information

• Device model, OS version, identifiers
• Log data (usage, session duration, crash reports)
• Browser type and version

1.3 Audio and Video Data

• Microphone access for consultations
• Camera access for video calls

1.4 Phone Permissions

• Call management (MANAGE_OWN_CALLS)
• Phone state access (READ_PHONE_STATE)

1.5 Financial Information

• Processed via secure third-party providers (e.g., Razorpay)
• Transaction history and billing details
• No storage of card/bank details

1.6 Documents and Files

• Uploaded documents shared only with relevant legal professionals
• Accessed only when user selects files

1.7 Location Data

• Used to connect you with nearby legal professionals

1.8 Chat and Communication Data

• Chat history stored for consultations and dispute resolution
• Retained for legal compliance

1.9 Cookies

• Used to enhance user experience and track activity

2. How We Use Your Information

• Provide and maintain services
• Manage accounts and verify identity
• Send notifications and updates
• Improve app performance and experience
• Process payments
• Ensure security and prevent fraud
• Comply with legal obligations
• Send SMS, calls, or third-party communications

3. Third-Party Services

• Google Firebase – authentication & analytics
• Razorpay – payments
• LiveKit – audio/video calls
• Cloud storage providers

These providers access data only to perform services on our behalf.

4. Data Security

• TLS/SSL encryption
• Encrypted storage
• Access controls and authentication
• Regular security audits

No system is 100% secure; use is at your own risk.

5. Data Retention

We retain data only as long as necessary for legal and operational purposes. You may request deletion at any time.

6. Your Rights

• Access your data
• Correct inaccuracies
• Request deletion
• Withdraw consent
• Data portability
• Opt-out of marketing

Email: help@vakeelsaab.com

7. Children's Privacy

We do not knowingly collect data from individuals under 18 years of age.

8. International Data Transfers

Your data may be processed outside your country with appropriate safeguards.

9. Changes to This Policy

• We may update this policy periodically
• Changes will be notified via app/email/SMS
• Continued use implies acceptance

10. No Contractual Obligation

This Privacy Policy does not create legal entitlement to services beyond applicable law.

11. Account Deletion

To delete your account:

• Email: help@vakeelsaab.com
• Subject: "Account Deletion Request"
• Include registered phone number

Some records may be retained for legal or tax purposes.

12. Governing Law

Governed by laws of India. Jurisdiction: New Delhi courts.

13. Disclaimer

Services are provided "as is" without warranties. We are not liable for losses, damages, or data issues arising from usage.

14. Contact Us

15. Grievance Officer