Privacy Policy

Vakeel Saab ("we," "our," "us") is committed to protecting your privacy and ensuring a secure experience while using our online legal consultation services. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our services, including our website, mobile app, and phone-based consultations. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with Vakeel Saab:

• Data Utilization for Quality Assurance and Efficiency: To enhance the quality and efficiency of our consultations, data may be collected with your consent during the call. This includes details regarding the call, which may be used for maintaining the quality of consultations offered by our lawyers.
• Personal Information: When you register for our services, request consultations, or contact us, we may collect personal details such as your name, phone number, email address, location, and language preference.
• Consultation Details: Information about your legal matter, including the type of legal issue you are facing and any specific details you provide to the lawyer during the consultation.
• Payment Information: If you make payments for services, we collect financial details such as credit card information or other payment methods. Payment processing is handled by third-party services and is subject to their privacy policies.
• Usage Data: We may collect data about how you interact with our platform, such as IP address, device information, browser type, pages visited, and time spent on our services.
• Call Recordings: Calls may be recorded for training purposes and to improve our services.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. This includes:

• To facilitate legal consultations: We use your personal information to connect you with relevant legal experts and deliver tailored legal advice based on your needs.
• To process payments: We use your payment information to complete transactions related to our services.
• To communicate with you: We may send updates, promotional materials, or notifications about your ongoing consultations or new legal services.
• To enhance user experience: We analyze usage data to improve the functionality and usability of our website, app, and phone services.
• To ensure confidentiality and security: We implement security measures to protect your personal data, ensuring your legal consultations are secure and private.

3. Confidentiality of Legal Consultations

At Vakeel Saab, confidentiality is our priority. We ensure that your legal consultations remain private by:

• Anonymous Consultations: We guarantee anonymity in consultations, allowing you to seek legal advice without disclosing your identity unless you choose to do so.
• Data Encryption: We use encryption technology to protect the transmission of your personal and consultation data.
• No Disclosure Without Consent: Your information, including any details shared during legal consultations, will not be disclosed to third parties without your explicit consent, unless required by law.

4. Sharing Your Information

We may share your information in the following circumstances:

• With legal professionals: We may share your information with qualified lawyers to provide you with legal advice.
• Service Providers: We may share data with third-party service providers (e.g., payment processors, cloud storage services) that help us operate our platform.
• Legal Requirements: If required by law, we may disclose your information to comply with legal processes or protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your user experience on our website and app. These technologies may collect information such as your browsing behavior and preferences. You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once your data is no longer required for these purposes, we will take steps to securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
• Deletion: You may request the deletion of your personal information, subject to legal obligations or retention requirements.
• Opt-Out: You may opt-out of receiving promotional communications from us at any time.
• Cookie Preferences: You can manage cookies through your browser settings.

8. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, alteration, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

9. Children's Privacy

Vakeel Saab's services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this policy periodically.

11. Data Deletion Request

We respect your right to privacy and control over your personal data. If you wish to request the deletion of your personal information, you may do so at any time by contacting us.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

By using our services, you consent to the terms outlined in this Privacy Policy.